What if an update breaks my site? Does it cost extra to fix?
If the site “breaks”, we will use the backup to return it to a working version, assess the issue and then let you know what happened. The methods for this vary in some cases, especially if you have an e-commerce site.
The majority of issues are fixed free of cost, however, custom plugins, issues introduced by users, or especially time-consuming issues may be billable. We will notify you before charging anything to your account.
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