If a site issue is detected, who can report it?
For security reasons, only approved parties may request support services for a customer. The account holder is the default approved party, but you can also assign authorized users to your account! This can be done simply by emailing us with the name and email address for additional authorized users, as well as specific instructions regarding which sites they are authorized for. From then on, they can both request data and support services. Keep in mind, requests from additionally approved parties may result in a use of your support hours.
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