What are your usual response time and resolution time?

What are your usual response time and resolution time?

This varies on the time of day and day of the week, but most are responded to within a couple hours to let you know that we’ve received it and are getting to work. The majority of single-request tickets are solved within 24 hours. Occasionally it may take a bit longer for a long list of edits or more complex changes but we keep you informed on delays involved due to complexity. For priority support (most single-request tickets are solved within 12 hours), feel free to upgrade to our Premium + Support plan.

Again, these times are for a single task, but several tasks sent at once will be broken up and handled as multiple tickets. This may increase the turnaround time.

2020-05-14T13:03:09-04:00April 25th, 2019|, |

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