What are the best ways to contact support?

Well, that’s an easy question. If you are looking for website support or would like to get in touch with us for any other matter, visit this page. 

While we have you… 

Once on a company's homepage, 64% of visitors want to see the company's contact information. [KoMarketing]

AND 

51% of people think “thorough contact information” is the most important element missing from many company websites. [KoMarketing]

Both of these stats are huge! 

Here’s how to avoid being categorized under an ill-designed website:

• Be sure that on EVERY page there is a way for users to get in contact with you. Whether it’s at the top of your page, or in the footer, it needs to be available on every page.
  
  
• Have multiple ways to get in touch with people. You can either have a form on your website where you collect information, or you can have your contact button go right to the appropriate person’s email address. Creating options will get more inquiries in.
• Be sure that your phone number is visible on your homepage as well. Website users oftentimes will not inquire about your organization, volunteer, or donate if they don’t see a phone number. For many, seeing a phone number legitimizes your organization. 

With your contact information and inquiry forms now very visible on your website, it will be easier for people to get in touch. Be sure you always are answering valid emails in a timely fashion – the follow-up is just as important as the contact information visibility.