services

This varies on the time of day and day of the week, but most are responded to within a couple hours to let you know that we’ve received it and are getting to work. The majority of single-request tickets are [...]

Our entire team works remotely. All our managerial staff is US-based and located across 3 different time zones. Additionally, we’re able to offer maximum support by recruiting the very best developers from around the world. We don’t try to hide [...]

Our team is distributed, meaning we work from around the globe! Our core team is local to the US while some of our employees are international and work remotely. This gives us the ability to provide best possible service.

Each website needs its own Care Plan, so please purchase a plan for each site.

We are the partners of ManageWP and it monitors website 24X7. – Scans the pages on your website and compares the code against the known malware knowledge base. – Performs a blacklist check with a number of services, like Google [...]

We can make content updates, theme or stylesheet adjustments, install new plugins, configure forms and much more. From code to general WordPress issues, we’ll take care of almost anything that can be done within 30 minutes. Most of our time [...]

In order to start the support plan downgrade process, please fill out our contact form https://wpnonprofits.com/contact/ or send us a request at.

We can change the plugin with an alternate plugin or update the code to make it compatible. Please keep in mind, extensive customization of code may result in the use of support hours.

Unfortunately, no. See, each WordPress site requires a separate support plan with a unique support license key. Each support license key is associated with a single site. If you wish to transfer support from one site to another, our staff [...]

Yes, we keep 3 months of rolling back ups!