services

For security reasons, only approved parties may request support services for a customer. The account holder is the default approved party, but you can also assign authorized users to your account! This can be done simply by emailing us with the [...]

If the site “breaks”, we will use the backup to return it to a working version, assess the issue and then let you know what happened. The methods for this vary in some cases, especially if you have an e-commerce [...]

Our team uses the Teamwork Desk ticketing system for most general support requests. To create a ticket, submit a form on our website https://wpnonprofits.com/contact/. We will respond within 24 hours (but usually sooner) and will give you an update once [...]

Yes! If you have multiple websites you will need a Care Plan for each site. You’ll be able to manage all sites through the same dashboard.

In order to start the support plan upgrade process, please fill out our contact form https://wpnonprofits.com/contact/.

All websites hosted with us are SSL enabled. If you are under a maintenance plan but not hosted with us, then you will have to purchase Support Hours to get this help.

You can submit a contact form from our website https://wpnonprofits.com/contact/.

All of our existing Website Care clients get their websites backed up on a regular basis. So if your site gets hacked we can quickly reinstate site to a working version. Additionally, for a hacked website… #1 We replace WordPress [...]

Your production (live) site is covered under both the Premium and Premium + Support plans. If you have a separate environment (staging or development) to test updates, you will need to upgrade to our Enterprise Support plan. Our Enterprise Support [...]

Don’t worry! After you have selected and purchased your support plan, you’ll be given a “white glove” onboarding experience from your personal onboarding concierge. But if you are really an overachiever, then go ahead and make sure you have these [...]